Frequently asked questions

An international medical center is a separate area with its own team, booking system and prices for international and self-paying patients. Guangdong's pilot hospitals must keep it physically separate from basic medical services and set its prices themselves.

Only the hospital's doctors, together with you. VIP Cure Trip is a non-medical coordination service and does not diagnose or recommend treatments.

No. On our Hospitals page we profile Guangdong international medical pilot hospitals based on public information and can help you get in touch. We have no partnership agreement with any of them and receive no commissions.

We only mention accreditations after checking the current status directly with the accrediting body, and we show the date we checked. [待确认：JCI 状态]

We do not make that claim. Whether a review in Guangdong makes sense depends on your situation and should be discussed with your doctors.

We do not recommend insufficiently evidenced treatments. We only mention trials with an official registry number; the hospital decides on eligibility.

For example when urgent treatment cannot be delayed, a long-haul flight is not medically advisable, follow-up at home is not secured, or an equivalent option exists near you. In such cases we will advise against it.

Many hospital booking apps require a mainland Chinese mobile number. We submit the appointment request for you, so you do not need one. [待确认：各医院规则]

Usually yes. Chinese hospitals work with Chinese documents and international departments do not always translate. We translate the key records and, later, the hospital's reports.

Recent doctors' letters, pathology reports, imaging as DICOM files with reports, a treatment history and your current medication list. See our guide for a checklist by cancer type.

It depends on the recommended approach – from a few days for an examination to several weeks or months, for example for radiotherapy. The hospital gives an estimate after reviewing your records.

Yes. To share health data we need your consent or confirmation that the family member is authorised or your legal representative.

Your doctors at home continue your care. We translate and hand over the discharge summary and can arrange a video follow-up with the hospital.

Usually within one business day (CET). [待确认：回复时限] In a medical emergency, call your local emergency number.

Your case manager interprets at consultations in English or German [待确认：团队语言]. You also receive written translations of key documents.

Yes. The first consultation is free and without obligation. If the hospital charges for a written opinion, we tell you beforehand.

Often not. Public health insurance in many countries, including Switzerland and Germany, generally does not cover planned treatment outside the EU/EFTA, and private policies vary. Please confirm with your insurer in writing.

Directly to the hospital, based on its written quote. The hospital confirms accepted payment methods. [待确认] VIP Cure Trip does not accept payments for medical services.

No. We receive no commissions or referral fees from hospitals; we are paid only through our own service fee.

Not necessarily. International medical centers set their own prices. We do not advertise savings; we show you the actual quote.

Yes. Cancellation and refund rules are set out in our terms. [待确认：取消规则]

For stays of up to 30 days, ordinary passport holders of many European countries – including Switzerland, Germany and Austria – can currently enter visa-free until 31 Dec 2026 for business, tourism, family visits, exchanges or transit. As of 10 Nov 2026 no extension for 2027 had been published for these countries. Medical treatment is not explicitly listed as a purpose; please check with the Chinese embassy or consulate.

You need a visa before you travel. Please confirm the appropriate visa category for a longer treatment stay with the Chinese embassy or consulate; we help with the documents. [待确认：签证类别]

Each hospital has its own rules. [待确认：陪住政策] We can arrange accommodation nearby.

Guangzhou has an international airport (Baiyun) and is also reachable by high-speed train from Hong Kong. Routes change, so we help you plan. [待确认：当前航线]

Only with your separate, explicit consent for your specific case. We tell you the hospital, the data, the purpose and the risks first. You can withdraw consent for the future.

Please don't. WhatsApp is operated by Meta. Use our encrypted upload for medical records.

Enquiries that do not become cases are deleted 12 months after last contact; copies of medical records no later than 24 months after the service ends, or earlier on request. [待确认：律师确认]

Encrypted on servers in Europe [待确认：具体区域], separate from the website and not publicly accessible.

Mobile payment is widespread. Alipay and WeChat Pay can be linked to many foreign credit cards; some cash in yuan is still useful. We help you set this up before you leave.

Many Western services such as Google or WhatsApp are not directly accessible on Chinese networks. With roaming or an eSIM from a foreign provider they usually work. Check with your provider before you travel. [待确认]

Ambulance 120, police 110, fire 119. In hospital, contact the ward staff directly.