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Contact us and book a free consultation

You can reach VIP Cure Trip through the contact form, by email or on WhatsApp. The first consultation is free and without obligation. We usually reply within one working day [待确认：回复时限].

VIP Cure Trip is a coordination service and makes no medical assessments. We use your records only to organise, translate and forward them to the hospital you choose. Whether an examination or treatment is an option is assessed by the hospital's doctors.

The contact form – three steps

Contact details: name, email, optional phone/WhatsApp, country, preferred language, whether you are the patient or a family member, preferred time for the consultation. We do not ask about your condition or health in this step.
Consent: information on how health data is processed, and your explicit consent (see below).
Only after consent: your request in your own words (free text) and optional upload of records.

Book a free consultation

The first consultation is free. This step asks only how to reach you. We do not ask about your health until you have consented, and those fields are not on the page until then.

Step 1 of 3

Company website

How to reach you Name Email Phone or WhatsApp number (optional) Country of residence Preferred language You are Preferred time for the consultation (optional) Keep my contact details in this browser tab only

Consent

Tick the health-data consent before any question about your health. The next step stays off the page until you do.

I confirm that the patient is 18 or older. This form is not for children. I agree that VIP Cure Trip may process the health information I submit, including files, so the team can organise a non-medical coordination request. This is explicit consent for special-category data. Draft for legal review. I have read the medical disclaimer. VIP Cure Trip is not a healthcare provider and does not diagnose, recommend treatment, or give a medical opinion. I agree to be contacted on WhatsApp. I will not send medical records, images, or identity documents there. Draft for legal review. I would like occasional email updates about the coordination service. I can withdraw this at any time.

Consent text version: 2026-11-10

Organisational consultation, not medical advice.

Organisational consultation, not medical advice.

Consents (separate, not pre-ticked; wording to be finalised by a lawyer [待确认：律师定稿同意书]):

☐ I consent to VIP Cure Trip processing my health data to handle my request organisationally – organising, translating and preparing it for forwarding to the hospital I choose – as described in the Privacy policy. (required before any health information is collected)
☐ I have read the medical disclaimer: VIP Cure Trip is not a medical provider and does not diagnose. (required)
☐ I agree to be contacted via WhatsApp. (optional)
Requests by family members: proof of authority or legal representation, or later confirmation by the patient. [待确认：律师确认核验方式]

Sending records to a hospital in China is not part of this consent. We will ask for your separate consent later.

Other ways to reach us

Email:

WhatsApp:

{{WHATSAPP}} – WhatsApp is operated by Meta. Please do not send medical records or health information via WhatsApp.

Phone (Switzerland):

[待确认：瑞士号码]

Hours:

[待确认：工作时间, CET]

Privacy requests:

[待确认：privacy@cure-trip.com]

Emergencies

VIP Cure Trip is not an emergency service. In an emergency, call 144 (Switzerland) or 112 (EU).

Frequently asked questions

Is the consultation binding or charged?

No. The first consultation is free and without obligation.

Why doesn't the form ask about my condition first?

Health data is sensitive. We only ask for it after you have explicitly consented to its processing.

Do I have to upload all records straight away?

No. You can send records later.